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Employee empowerment and tourism sector employment around the world
Fatema Al Saba, Abu Dhabi University, UAE, Charilaos Mertzanis, Abu Dhabi University, UAE & Ilias Kampouris, Abu Dhabi University, UAE
Published online: 20 December 2023, JTHSM, 9(2), pp.28-40.
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Al Saba, F., Mertzanis, C., & Kampouris, I. (2023). Employee empowerment and tourism sector employment around the world. Journal of Tourism, Heritage & Services Marketing, 9(2), 28–40. https://doi.org/10.5281/zenodo.10539291
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Abstract
Purpose: This paper hopes to examine the effect of staff empowerment on jobs that fall inside the travel and tourism industry across eighty-four nations from the years 2000 to 2021 using yearly cross-country information gathered by the World Tourism Organization (WTO).
Methods:The purpose of this study is to provide an approximation of the level of employee empowerment according to the limit to which companies that are active in the economic reality provide employees with training opportunities. The analysis accounts for the effect of economic situations, the development of infrastructure, and policy frameworks by controlling for the impact of several social, economic, and institutional variables. This allows the analysis to take into account the influence held by economic circumstances, growth in infrastructure, and policies and frameworks.
Results:Our research shows that there is a substantial beneficial correlation involving employee training and employment in tourism-related industries across the board in every country. The robustness of these results is demonstrated by the fact that they are not affected by a variety of tests for sensitivity and endogeneity analyses. According to the findings of our research, modifications to employee training could not have a quick or solely linear effect on employment rates in the tourism sector. It has been observed that nonlinear effects can occur, in addition to the possibility of delays in the impact that training programs have on employment. In addition, a wide variety of social, economic, environmental, and geopolitical factors all have the potential to have an impact on the link between employee training and job placement in this sector.
Implications: Employee training programs in the economy appear to be important tools in enhancing employee skills and therefore empower them to seek employment in the tourism sector.
Keywords: employee empowerment; training programs; tourism sector; employment; global
JEL Classification: L8, M53, E24
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