Vol. 5, Iss. 2, 2019 – Journal of Tourism, Heritage & Services Marketing

Targeted and perceived service quality

Oya Altinsoy Gür (ORCiD),Pine Bay Holiday Resort Çam Limanı Mevkii, Turkey
Published online: 30 November 2019, JTHSM, 5(2), pp.43-49.

URN: urn:nbn:de:0168-ssoar-67079-4, DOI: 10.5281/zenodo.3601683

DataCite XML Export

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<identifier identifierType=”DOI”>10.5281/zenodo.3601683</identifier>
<creators>
<creator>
<creatorName>Oya Altinsoy Gür</creatorName>
<affiliation>Pine Bay Holiday Resort Çam Limanı Mevkii</affiliation>
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<titles>
<title>Targeted and perceived service quality</title>
</titles>
<publisher>Zenodo</publisher>
<publicationYear>2019</publicationYear>
<subjects>
<subject>Perceived Service Quality</subject>
<subject>Servperf</subject>
<subject>Servqual</subject>
</subjects>
<dates>
<date dateType=”Issued”>2019-11-30</date>
</dates>
<resourceType resourceTypeGeneral=”Text”>Journal article</resourceType>
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<alternateIdentifier alternateIdentifierType=”url”>https://zenodo.org/record/3601683</alternateIdentifier>
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<relatedIdentifier relatedIdentifierType=”ISSN” relationType=”IsPartOf”>2529-1947</relatedIdentifier>
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<rights rightsURI=”http://creativecommons.org/licenses/by/4.0/legalcode”>Creative Commons Attribution 4.0 International</rights>
<rights rightsURI=”info:eu-repo/semantics/openAccess”>Open Access</rights>
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<description descriptionType=”Abstract”><p><em>Businesses that want to keep pace with the change and time are establishing new departments. Through those departments the business can take decisions and actions rapidly and so that they can keep themselves updated. However, this situation can cause inconsistencies between managers and departments working with multi-departments such as hotel businesses in service industry. This paper provides an extensive literature review aiming to present and discuss models and methods of how the perceived service quality has been and should be studied and handled. By doing so this paper supports both academia, by providing a review of the service quality literature, and industry, by summarizing landmark studies that can be used as benchmark for daily operations and/or company strategies.</em>&nbsp; &nbsp;&nbsp;</p></description>
<description descriptionType=”Other”>SUBMITTED: FEBRUARY 2019, REVISION SUBMITTED: APRIL 2019, ACCEPTED: OCTOBER 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 NOVEMBER 2019</description>
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