Vol. 5, Iss. 2, 2019 – Journal of Tourism, Heritage & Services Marketing

An investigation of key success factors for restaurant operations in Saudi Arabia

Reda Gadelrab (ORCiD), King Abdulaziz University, Kingdom of Saudi Arabia, Erdogan Ekiz (ORCiD), Mohammed VI Polytechnic University, Morocco
Published online: 30 November 2019, JTHSM, 5(2), pp.27-35.

URN: urn:nbn:de:0168-ssoar-66333-7, DOI: 10.5281/zenodo.3601673

DataCite XML Export

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<identifier identifierType=”DOI”>10.5281/zenodo.3601673</identifier>
<creators>
<creator>
<creatorName>Reda Gadelrab</creatorName>
<affiliation>King Abdulaziz University</affiliation>
</creator>
<creator>
<creatorName>Erdogan Ekiz</creatorName>
<nameIdentifier nameIdentifierScheme=”ORCID” schemeURI=”http://orcid.org/”>0000-0002-9643-6663</nameIdentifier>
<affiliation>Mohammed VI Polytechnic University</affiliation>
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<titles>
<title>An investigation of key success factors for restaurant operations in Saudi Arabia</title>
</titles>
<publisher>Zenodo</publisher>
<publicationYear>2019</publicationYear>
<subjects>
<subject>Restaurant Industry</subject>
<subject>Success factors</subject>
<subject>Service Management</subject>
<subject>Qualitative Research</subject>
<subject>Semi-Structured interviews</subject>
</subjects>
<dates>
<date dateType=”Issued”>2019-11-30</date>
</dates>
<resourceType resourceTypeGeneral=”Text”>Journal article</resourceType>
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<alternateIdentifier alternateIdentifierType=”url”>https://zenodo.org/record/3601673</alternateIdentifier>
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<relatedIdentifier relatedIdentifierType=”ISSN” relationType=”IsPartOf”>2529-1947</relatedIdentifier>
<relatedIdentifier relatedIdentifierType=”DOI” relationType=”IsVersionOf”>10.5281/zenodo.3601672</relatedIdentifier>
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<rightsList>
<rights rightsURI=”http://creativecommons.org/licenses/by/4.0/legalcode”>Creative Commons Attribution 4.0 International</rights>
<rights rightsURI=”info:eu-repo/semantics/openAccess”>Open Access</rights>
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<description descriptionType=”Abstract”><p><em>This exploratory, qualitative and descriptive study aims to find out critical success factors in restaurant operations and identify measures of success. Ten restaurants in Jeddah were approached to collect data through face to face semi-structured interviews. The purpose of interviews was to explore their experiences and insights into core factors contributing to the practice of their success. Responses from the restaurants&rsquo; operators were used to analyze critical factors responsible for their success. Strategy, marketing, menu, and staffing issues were considered in assessing the critical factors contributing to success in restaurant operations.</em>&nbsp;</p></description>
<description descriptionType=”Other”>SUBMITTED: JANUARY 2019, REVISION SUBMITTED: MAY 2019, ACCEPTED: JULY 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 NOVEMBER 2019</description>
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