Vol. 5, Iss. 2, 2019 – Journal of Tourism, Heritage & Services Marketing

The effect of customer relationship management practices on airline customer loyalty

Marwa Salah (ORCiD), Fayoum University, Egypt, Mohamed A. Abou-Shouk (ORCiD), University of Sharjah, United Arab Emirates
Published online: 30 November 2019, JTHSM, 5(2), pp.11-19.

URN: urn:nbn:de:0168-ssoar-66331-7, DOI: 10.5281/zenodo.3601669

BibTeX Export

@article{marwa_salah_2020_3601669,
author = {Marwa Salah and
Mohamed A. Abou-Shouk},
title = {{The effect of customer relationship management
practices on airline customer loyalty}},
journal = {Journal of Tourism, Heritage \& Services Marketing},
year = 2020,
volume = 5,
number = 2,
pages = {11-19},
month = jan,
note = {{SUBMITTED: OCTOBER 2018, REVISION SUBMITTED:
FEBRUARY 2019, ACCEPTED: MAY 2019, REFEREED
ANONYMOUSLY, PUBLISHED ONLINE: 30 NOVEMBER 2019}},
doi = {10.5281/zenodo.3601669},
url = {https://doi.org/10.5281/zenodo.3601669}
}