Vol. 6, Iss. 1, 2020 – Journal of Tourism, Heritage & Services Marketing

Investigating primary school quality using teachers’ self-efficacy and satisfaction

Athina Skapinaki (ORCiD), University of the Aegean, Greece & Maria Salamoura (ORCiD), University of the Aegean, Greece
Published online: 30 January 2020, JTHSM, 6(1), pp.17-24.

URN: urn:nbn:de:0168-ssoar-66293-9, DOI: 10.5281/zenodo.3603340

DataCite XML Export

<?xml version=’1.0′ encoding=’utf-8′?>
<resource xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns=”http://datacite.org/schema/kernel-4″ xsi:schemaLocation=”http://datacite.org/schema/kernel-4 http://schema.datacite.org/meta/kernel-4.1/metadata.xsd”>
<identifier identifierType=”DOI”>10.5281/zenodo.3603340</identifier>
<creators>
<creator>
<creatorName>Athina Skapinaki</creatorName>
<affiliation>University of the Aegean</affiliation>
</creator>
<creator>
<creatorName>Maria Salamoura</creatorName>
<affiliation>University of the Aegean</affiliation>
</creator>
</creators>
<titles>
<title>Investigating primary school quality using teachers’ self-efficacy and satisfaction</title>
</titles>
<publisher>Zenodo</publisher>
<publicationYear>2020</publicationYear>
<subjects>
<subject>Teachers’ self-efficacy</subject>
<subject>teachers’ job satisfaction</subject>
<subject>service quality in schools</subject>
<subject>service marketing triangle</subject>
</subjects>
<dates>
<date dateType=”Issued”>2020-01-30</date>
</dates>
<resourceType resourceTypeGeneral=”Text”>Journal article</resourceType>
<alternateIdentifiers>
<alternateIdentifier alternateIdentifierType=”url”>https://zenodo.org/record/3603340</alternateIdentifier>
</alternateIdentifiers>
<relatedIdentifiers>
<relatedIdentifier relatedIdentifierType=”ISSN” relationType=”IsPartOf”>2529-1947</relatedIdentifier>
<relatedIdentifier relatedIdentifierType=”DOI” relationType=”IsVersionOf”>10.5281/zenodo.3603339</relatedIdentifier>
</relatedIdentifiers>
<rightsList>
<rights rightsURI=”http://creativecommons.org/licenses/by/4.0/legalcode”>Creative Commons Attribution 4.0 International</rights>
<rights rightsURI=”info:eu-repo/semantics/openAccess”>Open Access</rights>
</rightsList>
<descriptions>
<description descriptionType=”Abstract”><p><em>The current study aims to examine the impact of teachers&rsquo; job satisfaction and self-efficacy in improving service quality. The results, using clustering, indicated three groups of respondents according to their behavior, as teachers emphasizing on different aspects of marketing: external, interactive and internal marketing. Moreover, factor analysis, revealed that their satisfaction was affected by &ldquo;Workplace Relationships with the Director and Colleagues&rdquo;, &quot;Educational Management&quot;, &quot;Social Recognition and Professional Development&quot;, &quot;Relationships with Parents and Students&quot;, &quot;Infrastructure&quot; and &quot;Working Conditions and Nature of Work&quot;, while &quot;Class and Students&rsquo; Relationships Management&quot; and &quot;Students&rsquo; Engagement and Educational Strategies&quot; were influencing parameters of teachers&rsquo; self&ndash;efficacy.</em></p></description>
<description descriptionType=”Other”>SUBMITTED: DECEMBER 2018, REVISION SUBMITTED: APRIL 2019, ACCEPTED: NOVEMBER 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 JANUARY 2020</description>
</descriptions>
</resource>