{"id":3183,"date":"2020-05-21T17:09:41","date_gmt":"2020-05-21T16:09:41","guid":{"rendered":"https:\/\/www.jthsm.gr\/?page_id=3183"},"modified":"2020-09-22T12:36:59","modified_gmt":"2020-09-22T11:36:59","slug":"vol-6-iss-1-2020-21","status":"publish","type":"page","link":"https:\/\/www.jthsm.gr\/?page_id=3183","title":{"rendered":"Vol. 6, Iss. 1, 2020"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-social-links alignright is-layout-flex wp-block-social-links-is-layout-flex\">\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/journaloftourismheritageandservicesmarketing\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/intent\/tweet?original_referer=https%3A%2F%2Fpublish.twitter.com%2F&#038;ref_src=twsrc%5Etfw&#038;text=Journal%20of%20Tourism%2C%20Heritage%20%26%20Services%20Marketing&#038;tw_p=tweetbutton&#038;url=http%3A%2F%2Fwww.jthsm.gr\/?page_id=647\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/www.jthsm.gr\/?page_id=806\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li>\n\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong><span style=\"color:#1b3fab\" class=\"has-inline-color\">Service quality, visitor satisfaction and future behavior in the museum sector<\/span><\/strong><\/p>\n\n\n\n<p><em><strong>Vasiliki V. Daskalaki<\/strong> <em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0002-1702-2631\" target=\"_blank\">ORCiD<\/a>),<\/em>\u00a0Aristotle University of Thessaloniki, Greece,<\/em> <em><strong>Maria C. Voutsa<\/strong> <em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0001-7889-3804\" target=\"_blank\">ORCiD<\/a>),<\/em>\u00a0Aristotle University of Thessaloniki, Greece,<\/em> <strong>Christina Boutsouki<\/strong><em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0003-3190-120X\" target=\"_blank\">ORCiD<\/a>),\u00a0Aristotle University of Thessaloniki, Greece,<\/em> <em><strong>Leonidas Hatzithomas<\/strong> <em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0002-1478-725X\" target=\"_blank\">ORCiD<\/a>),<\/em> University of Macedonia, Greece<\/em><br>Published online: 30 January 2020, JTHSM, 6(1), pp.3-8.<\/p>\n\n\n\n<p>URN:&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/nbn-resolving.org\/urn:nbn:de:0168-ssoar-66291-9\" target=\"_blank\">urn:nbn:de:0168-ssoar-66291-9<\/a>, DOI:&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/doi.org\/10.5281\/zenodo.3603167\" target=\"_blank\">10.5281\/zenodo.3603167<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Dublin Core Export<\/h3>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;?xml version='1.0' encoding='utf-8'?&gt;\n&lt;oai_dc:dc xmlns:dc=\"http:\/\/purl.org\/dc\/elements\/1.1\/\" xmlns:oai_dc=\"http:\/\/www.openarchives.org\/OAI\/2.0\/oai_dc\/\" xmlns:xsi=\"http:\/\/www.w3.org\/2001\/XMLSchema-instance\" xsi:schemaLocation=\"http:\/\/www.openarchives.org\/OAI\/2.0\/oai_dc\/ http:\/\/www.openarchives.org\/OAI\/2.0\/oai_dc.xsd\"&gt;\n  &lt;dc:creator&gt;Vasiliki V. Daskalaki&lt;\/dc:creator&gt;\n  &lt;dc:creator&gt;Maria C. Voutsa&lt;\/dc:creator&gt;\n  &lt;dc:creator&gt;Christina Boutsouki&lt;\/dc:creator&gt;\n  &lt;dc:creator&gt;Leonidas Hatzithomas&lt;\/dc:creator&gt;\n  &lt;dc:date&gt;2020-01-30&lt;\/dc:date&gt;\n  &lt;dc:description&gt;The present study investigates the factors that affect visitors\u2019 satisfaction and their future behavior. A survey based on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums, the Archaeological Museum and the Museum for Science and Technology in Thessaloniki (Greece) provides the empirical evidence. The results indicate that the five dimensions of SERVPERF can successfully determine the degree of visitors\u2019 satisfaction and predict future behavior. Future behavior is often subject to visitors\u2019 place of residence. The type of museum is also a significant factor affecting satisfaction and future behavior. on and loyalty. &lt;\/dc:description&gt;\n  &lt;dc:description&gt;SUBMITTED: JULY 2018, REVISION SUBMITTED: MAY 2019, ACCEPTED: JULY 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 JANUARY 2020. JEL Classification: L8, L15, L83.&lt;\/dc:description&gt;\n  &lt;dc:identifier&gt;https:\/\/zenodo.org\/record\/3603167&lt;\/dc:identifier&gt;\n  &lt;dc:identifier&gt;10.5281\/zenodo.3603167&lt;\/dc:identifier&gt;\n  &lt;dc:identifier&gt;oai:zenodo.org:3603167&lt;\/dc:identifier&gt;\n  &lt;dc:language&gt;eng&lt;\/dc:language&gt;\n  &lt;dc:relation&gt;issn:2529-1947&lt;\/dc:relation&gt;\n  &lt;dc:relation&gt;doi:10.5281\/zenodo.3603166&lt;\/dc:relation&gt;\n  &lt;dc:rights&gt;info:eu-repo\/semantics\/openAccess&lt;\/dc:rights&gt;\n  &lt;dc:rights&gt;http:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode&lt;\/dc:rights&gt;\n  &lt;dc:source&gt;Journal of Tourism, Heritage &amp;amp; Services Marketing 6(1) 3-8&lt;\/dc:source&gt;\n  &lt;dc:subject&gt;Service Quality&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;Museums&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;Satisfaction&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;Future Behavior&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;SERVPERF&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;service quality&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;museusms&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;satisfaction&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;future behavior&lt;\/dc:subject&gt;\n  &lt;dc:subject&gt;SERVPERF&lt;\/dc:subject&gt;\n  &lt;dc:title&gt;Service quality, visitor satisfaction and future behavior in the museum sector&lt;\/dc:title&gt;\n  &lt;dc:type&gt;info:eu-repo\/semantics\/article&lt;\/dc:type&gt;\n  &lt;dc:type&gt;publication-article&lt;\/dc:type&gt;\n&lt;\/oai_dc:dc&gt;<\/pre>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service quality, visitor satisfaction and future behavior in the museum sector Vasiliki V. Daskalaki (ORCiD),\u00a0Aristotle University of Thessaloniki, Greece, Maria C. Voutsa (ORCiD),\u00a0Aristotle University of Thessaloniki, Greece, Christina Boutsouki(ORCiD),\u00a0Aristotle University of Thessaloniki, Greece, Leonidas Hatzithomas (ORCiD), University of Macedonia, GreecePublished online: 30 January 2020, JTHSM, 6(1), pp.3-8. URN:\u00a0urn:nbn:de:0168-ssoar-66291-9, DOI:\u00a010.5281\/zenodo.3603167 Dublin Core Export &lt;?xml version=&#8217;1.0&#8242; encoding=&#8217;utf-8&#8242;?&gt; [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3183"}],"version-history":[{"count":2,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3183\/revisions"}],"predecessor-version":[{"id":3592,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3183\/revisions\/3592"}],"wp:attachment":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}