{"id":3091,"date":"2020-05-21T11:37:06","date_gmt":"2020-05-21T10:37:06","guid":{"rendered":"https:\/\/www.jthsm.gr\/?page_id=3091"},"modified":"2020-09-22T11:26:09","modified_gmt":"2020-09-22T10:26:09","slug":"vol-6-iss-2-2020-13","status":"publish","type":"page","link":"https:\/\/www.jthsm.gr\/?page_id=3091","title":{"rendered":"Vol. 6, Iss. 2, 2020"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-social-links alignright is-layout-flex wp-block-social-links-is-layout-flex\">\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/journaloftourismheritageandservicesmarketing\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/intent\/tweet?original_referer=https%3A%2F%2Fpublish.twitter.com%2F&#038;ref_src=twsrc%5Etfw&#038;text=Journal%20of%20Tourism%2C%20Heritage%20%26%20Services%20Marketing&#038;tw_p=tweetbutton&#038;url=http%3A%2F%2Fwww.jthsm.gr\/?page_id=777\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/www.jthsm.gr\/?page_id=777\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li>\n\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong><span style=\"color:#1b3fab\" class=\"has-inline-color\">Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?<\/span><\/strong><\/p>\n\n\n\n<p><em><strong>Antonios Giannopoulos<\/strong> (<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0001-7188-1915\" target=\"_blank\">ORCiD<\/a>),\u00a0University of the Aegean, Greece,<\/em> <em><strong>George Skourtis <\/strong><em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0001-7055-1084\" target=\"_blank\">ORCiD<\/a>),<\/em>\u00a0Canterbury Christ Church University, United Kingdom,<\/em> <strong>Alexandra Kalliga <\/strong><em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0002-2386-0877\" target=\"_blank\">ORCiD<\/a>)<\/em>,<em>\u00a0Hellenic Open University, Greece,<\/em> <em><strong>Dimitrios-Michail Dontas-Chrysis <\/strong><em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0003-4251-7369\" target=\"_blank\">ORCiD<\/a>)<\/em>,\u00a0 Hellenic Open University, Greece<\/em> &amp; <em><strong>Dimitrios Paschalidis<\/strong> <em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0001-6455-0800\" target=\"_blank\">ORCiD<\/a>)<\/em>, Region of South Aegean, Greece<\/em><br>Published online: 30 May 2020, JTHSM, 6(2), pp.3-11.<\/p>\n\n\n\n<p>URN:&nbsp;urn:nbn:de:0168-ssoar-66291-9, DOI:&nbsp;<a href=\"http:\/\/doi.org\/10.5281\/zenodo.3822065\" target=\"_blank\" rel=\"noreferrer noopener\">10.5281\/zenodo.3822065<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-medium-font-size\">DataCite XML Export<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;?xml version='1.0' encoding='utf-8'?&gt;\n&lt;resource xmlns:xsi=\"http:\/\/www.w3.org\/2001\/XMLSchema-instance\" xmlns=\"http:\/\/datacite.org\/schema\/kernel-4\" xsi:schemaLocation=\"http:\/\/datacite.org\/schema\/kernel-4 http:\/\/schema.datacite.org\/meta\/kernel-4.1\/metadata.xsd\"&gt;\n  &lt;identifier identifierType=\"DOI\"&gt;10.5281\/zenodo.3822065&lt;\/identifier&gt;\n  &lt;creators&gt;\n    &lt;creator&gt;\n      &lt;creatorName&gt;Giannopoulos, Antonios&lt;\/creatorName&gt;\n      &lt;givenName&gt;Antonios&lt;\/givenName&gt;\n      &lt;familyName&gt;Giannopoulos&lt;\/familyName&gt;\n      &lt;nameIdentifier nameIdentifierScheme=\"ORCID\" schemeURI=\"http:\/\/orcid.org\/\"&gt;0000-0001-7188-1915&lt;\/nameIdentifier&gt;\n      &lt;affiliation&gt;University of the Aegean&lt;\/affiliation&gt;\n    &lt;\/creator&gt;\n    &lt;creator&gt;\n      &lt;creatorName&gt;Skourtis, George&lt;\/creatorName&gt;\n      &lt;givenName&gt;George&lt;\/givenName&gt;\n      &lt;familyName&gt;Skourtis&lt;\/familyName&gt;\n      &lt;nameIdentifier nameIdentifierScheme=\"ORCID\" schemeURI=\"http:\/\/orcid.org\/\"&gt;0000-0001-7055-1084&lt;\/nameIdentifier&gt;\n      &lt;affiliation&gt;Canterbury Christ Church University&lt;\/affiliation&gt;\n    &lt;\/creator&gt;\n    &lt;creator&gt;\n      &lt;creatorName&gt;Kalliga, Alexandra&lt;\/creatorName&gt;\n      &lt;givenName&gt;Alexandra&lt;\/givenName&gt;\n      &lt;familyName&gt;Kalliga&lt;\/familyName&gt;\n      &lt;nameIdentifier nameIdentifierScheme=\"ORCID\" schemeURI=\"http:\/\/orcid.org\/\"&gt;0000-0002-2386-0877&lt;\/nameIdentifier&gt;\n      &lt;affiliation&gt;Hellenic Open University&lt;\/affiliation&gt;\n    &lt;\/creator&gt;\n    &lt;creator&gt;\n      &lt;creatorName&gt;Dontas-Chrysis, Dimitrios-Michail&lt;\/creatorName&gt;\n      &lt;givenName&gt;Dimitrios-Michail&lt;\/givenName&gt;\n      &lt;familyName&gt;Dontas-Chrysis&lt;\/familyName&gt;\n      &lt;nameIdentifier nameIdentifierScheme=\"ORCID\" schemeURI=\"http:\/\/orcid.org\/\"&gt;0000-0003-4251-7369&lt;\/nameIdentifier&gt;\n      &lt;affiliation&gt;Hellenic Open University&lt;\/affiliation&gt;\n    &lt;\/creator&gt;\n    &lt;creator&gt;\n      &lt;creatorName&gt;Paschalidis, Dimitrios&lt;\/creatorName&gt;\n      &lt;givenName&gt;Dimitrios&lt;\/givenName&gt;\n      &lt;familyName&gt;Paschalidis&lt;\/familyName&gt;\n      &lt;nameIdentifier nameIdentifierScheme=\"ORCID\" schemeURI=\"http:\/\/orcid.org\/\"&gt;0000-0001-6455-0800&lt;\/nameIdentifier&gt;\n      &lt;affiliation&gt;Region of South Aegean&lt;\/affiliation&gt;\n    &lt;\/creator&gt;\n  &lt;\/creators&gt;\n  &lt;titles&gt;\n    &lt;title&gt;Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?&lt;\/title&gt;\n  &lt;\/titles&gt;\n  &lt;publisher&gt;Zenodo&lt;\/publisher&gt;\n  &lt;publicationYear&gt;2020&lt;\/publicationYear&gt;\n  &lt;subjects&gt;\n    &lt;subject&gt;tourism marketing&lt;\/subject&gt;\n    &lt;subject&gt;hospitality services&lt;\/subject&gt;\n    &lt;subject&gt;institutional theory&lt;\/subject&gt;\n    &lt;subject&gt;service ecosystem&lt;\/subject&gt;\n    &lt;subject&gt;value co-creation&lt;\/subject&gt;\n  &lt;\/subjects&gt;\n  &lt;dates&gt;\n    &lt;date dateType=\"Issued\"&gt;2020-05-30&lt;\/date&gt;\n  &lt;\/dates&gt;\n  &lt;language&gt;en&lt;\/language&gt;\n  &lt;resourceType resourceTypeGeneral=\"Text\"&gt;Journal article&lt;\/resourceType&gt;\n  &lt;alternateIdentifiers&gt;\n    &lt;alternateIdentifier alternateIdentifierType=\"url\"&gt;https:\/\/zenodo.org\/record\/3822065&lt;\/alternateIdentifier&gt;\n  &lt;\/alternateIdentifiers&gt;\n  &lt;relatedIdentifiers&gt;\n    &lt;relatedIdentifier relatedIdentifierType=\"ISSN\" relationType=\"IsPartOf\" resourceTypeGeneral=\"Text\"&gt;2529-1947&lt;\/relatedIdentifier&gt;\n    &lt;relatedIdentifier relatedIdentifierType=\"DOI\" relationType=\"IsVersionOf\"&gt;10.5281\/zenodo.3822064&lt;\/relatedIdentifier&gt;\n  &lt;\/relatedIdentifiers&gt;\n  &lt;rightsList&gt;\n    &lt;rights rightsURI=\"http:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode\"&gt;Creative Commons Attribution 4.0 International&lt;\/rights&gt;\n    &lt;rights rightsURI=\"info:eu-repo\/semantics\/openAccess\"&gt;Open Access&lt;\/rights&gt;\n  &lt;\/rightsList&gt;\n  &lt;descriptions&gt;\n    &lt;description descriptionType=\"Abstract\"&gt;&amp;lt;p&amp;gt;&amp;lt;strong&amp;gt;Purpose:&amp;lt;\/strong&amp;gt; Adopting the service-ecosystem perspective, this is the first empirical study conceptualising tourism as an ecosystem. Based on the institutional theory and focusing on high-value hospitality services, it aims to unveil the components of the multilayer tourism ecosystem that enable stakeholders&amp;amp;rsquo; interactions at and between different levels.&amp;lt;\/p&amp;gt;\n\n&amp;lt;p&amp;gt;&amp;lt;strong&amp;gt;Methods:&amp;lt;\/strong&amp;gt; Applying a qualitative research design in Rhodes, the study focuses on value co-creation to explore the structure of the tourism ecosystem and its underlying mechanisms. Triangulation and bracketing were employed to ensure the reliability of the data collected through ten semi-structured interviews with high-ranking tourism policy-makers and hotel\/restaurant managers.&amp;lt;\/p&amp;gt;\n\n&amp;lt;p&amp;gt;&amp;lt;strong&amp;gt;Results:&amp;lt;\/strong&amp;gt;&amp;amp;nbsp; The results led to the identification of the three-level service ecosystem (micro, meso, macro) that incorporates myriads of actions and interactions shaping tourism activity in order to provide high-value hospitality services. The analysis also revealed the institutional logic that permeates all levels (rules, norms, practices, meanings and symbols).&amp;lt;\/p&amp;gt;\n\n&amp;lt;p&amp;gt;&amp;lt;strong&amp;gt;Implications:&amp;lt;\/strong&amp;gt; The study goes beyond the destination-visitor and firm-guest interactions to incorporate multiple stakeholders co-creating value in the tourism ecosystem, including tourists, locals and employees, hotels and restaurants, DMOs and other organisations supporting the tourism value chain. It sheds light on the new paradigm shift from the notion of tourism industry to the concept of an inclusive tourism ecosystem, paving the way for future research to address global challenges in the COVID-19 era.&amp;lt;\/p&amp;gt;&lt;\/description&gt;\n    &lt;description descriptionType=\"Other\"&gt;SUBMITTED: DEC. 2019, REVISION SUBMITTED: FEB. 2020, ACCEPTED: APRIL 2020, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 MAY 2020&lt;\/description&gt;\n  &lt;\/descriptions&gt;\n&lt;\/resource<\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift? Antonios Giannopoulos (ORCiD),\u00a0University of the Aegean, Greece, George Skourtis (ORCiD),\u00a0Canterbury Christ Church University, United Kingdom, Alexandra Kalliga (ORCiD),\u00a0Hellenic Open University, Greece, Dimitrios-Michail Dontas-Chrysis (ORCiD),\u00a0 Hellenic Open University, Greece &amp; Dimitrios Paschalidis (ORCiD), Region of South Aegean, GreecePublished online: 30 May 2020, JTHSM, 6(2), [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3091","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3091"}],"version-history":[{"count":3,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3091\/revisions"}],"predecessor-version":[{"id":3474,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/3091\/revisions\/3474"}],"wp:attachment":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}