{"id":2911,"date":"2020-05-03T17:45:58","date_gmt":"2020-05-03T16:45:58","guid":{"rendered":"https:\/\/www.jthsm.gr\/?page_id=2911"},"modified":"2020-09-22T12:48:29","modified_gmt":"2020-09-22T11:48:29","slug":"vol-5-iss-2-2019-20","status":"publish","type":"page","link":"https:\/\/www.jthsm.gr\/?page_id=2911","title":{"rendered":"Vol. 5, Iss. 2, 2019"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-social-links alignright is-layout-flex wp-block-social-links-is-layout-flex\">\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/journaloftourismheritageandservicesmarketing\/\" 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class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong><span style=\"color:#1b3fab\" class=\"has-inline-color\">Targeted and perceived service quality<\/span><\/strong><\/p>\n\n\n\n<p><em><strong>Oya Altinsoy G\u00fcr<\/strong><\/em> <em>(<a rel=\"noreferrer noopener\" href=\"https:\/\/orcid.org\/0000-0003-0786-5309\" target=\"_blank\">ORCiD<\/a>),Pine Bay Holiday Resort \u00c7am Liman\u0131 Mevkii, Turkey<\/em><br>Published online: 30 November 2019, JTHSM, 5(2), pp.43-49.<\/p>\n\n\n\n<p>URN:&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/nbn-resolving.org\/urn:nbn:de:0168-ssoar-67079-4\" target=\"_blank\">urn:nbn:de:0168-ssoar-67079-4<\/a>, DOI:&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/doi.org\/10.5281\/zenodo.3601683\" target=\"_blank\">10.5281\/zenodo.3601683<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">DataCite XML Export<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>&lt;?xml version=&#8217;1.0&#8242; encoding=&#8217;utf-8&#8242;?&gt;<br>&lt;resource xmlns:xsi=&#8221;http:\/\/www.w3.org\/2001\/XMLSchema-instance&#8221; xmlns=&#8221;http:\/\/datacite.org\/schema\/kernel-4&#8243; xsi:schemaLocation=&#8221;http:\/\/datacite.org\/schema\/kernel-4 http:\/\/schema.datacite.org\/meta\/kernel-4.1\/metadata.xsd&#8221;&gt;<br>&lt;identifier identifierType=&#8221;DOI&#8221;&gt;10.5281\/zenodo.3601683&lt;\/identifier&gt;<br>&lt;creators&gt;<br>&lt;creator&gt;<br>&lt;creatorName&gt;Oya Altinsoy G\u00fcr&lt;\/creatorName&gt;<br>&lt;affiliation&gt;Pine Bay Holiday Resort \u00c7am Liman\u0131 Mevkii&lt;\/affiliation&gt;<br>&lt;\/creator&gt;<br>&lt;\/creators&gt;<br>&lt;titles&gt;<br>&lt;title&gt;Targeted and perceived service quality&lt;\/title&gt;<br>&lt;\/titles&gt;<br>&lt;publisher&gt;Zenodo&lt;\/publisher&gt;<br>&lt;publicationYear&gt;2019&lt;\/publicationYear&gt;<br>&lt;subjects&gt;<br>&lt;subject&gt;Perceived Service Quality&lt;\/subject&gt;<br>&lt;subject&gt;Servperf&lt;\/subject&gt;<br>&lt;subject&gt;Servqual&lt;\/subject&gt;<br>&lt;\/subjects&gt;<br>&lt;dates&gt;<br>&lt;date dateType=&#8221;Issued&#8221;&gt;2019-11-30&lt;\/date&gt;<br>&lt;\/dates&gt;<br>&lt;resourceType resourceTypeGeneral=&#8221;Text&#8221;&gt;Journal article&lt;\/resourceType&gt;<br>&lt;alternateIdentifiers&gt;<br>&lt;alternateIdentifier alternateIdentifierType=&#8221;url&#8221;&gt;https:\/\/zenodo.org\/record\/3601683&lt;\/alternateIdentifier&gt;<br>&lt;\/alternateIdentifiers&gt;<br>&lt;relatedIdentifiers&gt;<br>&lt;relatedIdentifier relatedIdentifierType=&#8221;ISSN&#8221; relationType=&#8221;IsPartOf&#8221;&gt;2529-1947&lt;\/relatedIdentifier&gt;<br>&lt;relatedIdentifier relatedIdentifierType=&#8221;DOI&#8221; relationType=&#8221;IsVersionOf&#8221;&gt;10.5281\/zenodo.3601682&lt;\/relatedIdentifier&gt;<br>&lt;\/relatedIdentifiers&gt;<br>&lt;rightsList&gt;<br>&lt;rights rightsURI=&#8221;http:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode&#8221;&gt;Creative Commons Attribution 4.0 International&lt;\/rights&gt;<br>&lt;rights rightsURI=&#8221;info:eu-repo\/semantics\/openAccess&#8221;&gt;Open Access&lt;\/rights&gt;<br>&lt;\/rightsList&gt;<br>&lt;descriptions&gt;<br>&lt;description descriptionType=&#8221;Abstract&#8221;&gt;&amp;lt;p&amp;gt;&amp;lt;em&amp;gt;Businesses that want to keep pace with the change and time are establishing new departments. Through those departments the business can take decisions and actions rapidly and so that they can keep themselves updated. However, this situation can cause inconsistencies between managers and departments working with multi-departments such as hotel businesses in service industry. This paper provides an extensive literature review aiming to present and discuss models and methods of how the perceived service quality has been and should be studied and handled. By doing so this paper supports both academia, by providing a review of the service quality literature, and industry, by summarizing landmark studies that can be used as benchmark for daily operations and\/or company strategies.&amp;lt;\/em&amp;gt;&amp;amp;nbsp; &amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;\/p&amp;gt;&lt;\/description&gt;<br>&lt;description descriptionType=&#8221;Other&#8221;&gt;SUBMITTED: FEBRUARY 2019, REVISION SUBMITTED: APRIL 2019, ACCEPTED: OCTOBER 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 NOVEMBER 2019&lt;\/description&gt;<br>&lt;\/descriptions&gt;<br>&lt;\/resource&gt;<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Targeted and perceived service quality Oya Altinsoy G\u00fcr (ORCiD),Pine Bay Holiday Resort \u00c7am Liman\u0131 Mevkii, TurkeyPublished online: 30 November 2019, JTHSM, 5(2), pp.43-49. URN:\u00a0urn:nbn:de:0168-ssoar-67079-4, DOI:\u00a010.5281\/zenodo.3601683 DataCite XML Export &lt;?xml version=\u20191.0\u2032 encoding=\u2019utf-8\u2032?&gt;&lt;resource xmlns:xsi=\u201dhttp:\/\/www.w3.org\/2001\/XMLSchema-instance\u201d xmlns=\u201dhttp:\/\/datacite.org\/schema\/kernel-4\u2033 xsi:schemaLocation=\u201dhttp:\/\/datacite.org\/schema\/kernel-4 http:\/\/schema.datacite.org\/meta\/kernel-4.1\/metadata.xsd\u201d&gt;&lt;identifier identifierType=\u201dDOI\u201d&gt;10.5281\/zenodo.3601683&lt;\/identifier&gt;&lt;creators&gt;&lt;creator&gt;&lt;creatorName&gt;Oya Altinsoy G\u00fcr&lt;\/creatorName&gt;&lt;affiliation&gt;Pine Bay Holiday Resort \u00c7am Liman\u0131 Mevkii&lt;\/affiliation&gt;&lt;\/creator&gt;&lt;\/creators&gt;&lt;titles&gt;&lt;title&gt;Targeted and perceived service quality&lt;\/title&gt;&lt;\/titles&gt;&lt;publisher&gt;Zenodo&lt;\/publisher&gt;&lt;publicationYear&gt;2019&lt;\/publicationYear&gt;&lt;subjects&gt;&lt;subject&gt;Perceived Service Quality&lt;\/subject&gt;&lt;subject&gt;Servperf&lt;\/subject&gt;&lt;subject&gt;Servqual&lt;\/subject&gt;&lt;\/subjects&gt;&lt;dates&gt;&lt;date dateType=\u201dIssued\u201d&gt;2019-11-30&lt;\/date&gt;&lt;\/dates&gt;&lt;resourceType resourceTypeGeneral=\u201dText\u201d&gt;Journal article&lt;\/resourceType&gt;&lt;alternateIdentifiers&gt;&lt;alternateIdentifier alternateIdentifierType=\u201durl\u201d&gt;https:\/\/zenodo.org\/record\/3601683&lt;\/alternateIdentifier&gt;&lt;\/alternateIdentifiers&gt;&lt;relatedIdentifiers&gt;&lt;relatedIdentifier relatedIdentifierType=\u201dISSN\u201d [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2911","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/2911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2911"}],"version-history":[{"count":2,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/2911\/revisions"}],"predecessor-version":[{"id":3606,"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=\/wp\/v2\/pages\/2911\/revisions\/3606"}],"wp:attachment":[{"href":"https:\/\/www.jthsm.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}