Vol. 6, Iss. 1, 2020

Adoption of social media as distribution channels in tourism marketing: A qualitative analysis of consumers’ experiences

Chryssoula Chatzigeorgiou (ORCiD), International Hellenic University, Greece & Evangelos Christou (ORCiD), International Hellenic University, Greece
Published online: 30 January 2020, JTHSM, 6(1), pp.25-32.

URN: urn:nbn:de:0168-ssoar-66267-7, DOI: 10.5281/zenodo.3603355

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<identifier identifierType=”DOI”>10.5281/zenodo.3603355</identifier>
<creators>
<creator>
<creatorName>Chryssoula Chatzigeorgiou</creatorName>
<nameIdentifier nameIdentifierScheme=”ORCID” schemeURI=”http://orcid.org/”>0000-0002-9348-992X</nameIdentifier>
<affiliation>International Hellenic University</affiliation>
</creator>
<creator>
<creatorName>Evangelos Christou</creatorName>
<nameIdentifier nameIdentifierScheme=”ORCID” schemeURI=”http://orcid.org/”>0000-0002-1950-5012</nameIdentifier>
<affiliation>International Hellenic University</affiliation>
</creator>
</creators>
<titles>
<title>Adoption of social media as distribution channels in tourism marketing: A qualitative analysis of consumers’ experiences</title>
</titles>
<publisher>Zenodo</publisher>
<publicationYear>2020</publicationYear>
<subjects>
<subject>adoption of technological innovations</subject>
<subject>social media</subject>
<subject>distribution channels</subject>
<subject>consumer attitudes</subject>
<subject>tourism marketing</subject>
</subjects>
<dates>
<date dateType=”Issued”>2020-01-30</date>
</dates>
<language>en</language>
<resourceType resourceTypeGeneral=”Text”>Journal article</resourceType>
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<alternateIdentifier alternateIdentifierType=”url”>https://zenodo.org/record/3603355</alternateIdentifier>
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<relatedIdentifier relatedIdentifierType=”ISSN” relationType=”IsPartOf”>2529-1947</relatedIdentifier>
<relatedIdentifier relatedIdentifierType=”DOI” relationType=”IsVersionOf”>10.5281/zenodo.3603354</relatedIdentifier>
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<rightsList>
<rights rightsURI=”http://creativecommons.org/licenses/by/4.0/legalcode”>Creative Commons Attribution 4.0 International</rights>
<rights rightsURI=”info:eu-repo/semantics/openAccess”>Open Access</rights>
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<description descriptionType=”Abstract”>&lt;p&gt;&lt;em&gt;The study reported in this paper explores consumers&amp;rsquo; experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier&amp;rsquo;s paradoxes of technology adoption to the social media as distribution channel in tourism scenario. In-depth interviews were conducted to explore consumers&amp;rsquo; experiences when using social media distribution services and the results were compared to those of Mick and Fournier. The findings are similar, suggesting that when consumers adopt online technology like social media, they can simultaneously develop positive and negative attitudes. The findings of this study also suggest that the nature of some of the paradoxes experienced by consumers may depend on the industry (tourism in this study) and the technology (social media in this study) being investigated.&lt;/em&gt;&lt;/p&gt;</description>
<description descriptionType=”Other”>SUBMITTED: JULY 2018, REVISION SUBMITTED: MAY 2019, ACCEPTED: JULY 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 JANUARY 2020. JEL Classification: L83, M1, O14, Z33.</description>
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